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Shipping & Returns

RETURNS

How to return your order

We hope you love your new purchase, however we do understand that on occasion you might want to return something to us for a refund or exchange. You can return your item to us within 14 days of dispatch so long as our returns policy right of withdrawal has been followed.

When making a return to us, it is important that we are able to identify your parcel upon receipt. Therefore we have a downloadable returns form with instructions on this page. Please print this form and complete all sections, then pop it into your parcel when you send something back to us.

Refunds are typically issued as soon as we receive your return; however it can take up to a max. of 7 days upon receiving your parcel.

Return Form (link to downloadable pdf form)

For any issues, please contact us customercare@knokstore.com

 

SHIPPING

All orders are shipped with DHL or DHL Express.

Free Shipping

  • Germany: all orders above € 200.00 (tax excluded)
  • EU: all orders above € 400.00 (tax excluded)
  • All other countries: all orders above € 500.00 (tax excluded)

Shipping Costs

 

Germany

  • DHL DE Standard: 2–3 days – € 3.00
  • DHL DE Express Next day (except Weekends), orders until 12 pm – € 13.00

Europe

EU Countries

  • DHL Standard: 3–5 days – € 12.00
  • DHL Express: 1–3 days – € 30.00

Non-EU Countries (CH, LUX, NO)

  • DHL Standard: 3–5 days – € 15.00
  • DHL Express: 2–3 days – € 40.00

World

  • DHL Standard: 10-15 days – € 35.00
  • DHL Express: 2–3 days – €50.00–75.00; depending on country

Return Cost

The customer bears the return cost. We can offer a return slip for 3,45 EUR. 

VAT Discount to Non-EU Customers

Customers ordering from outside the European Union will receive a 19% VAT discount on their order. This is applied at checkout after the delivery details are complete.

For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.

Items will be shipped from Berlin, Germany with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin.