Shipping & Returns

We ship worldwide! ūüĆ欆

Shipping costs are calculated at checkout. All orders ship with DHL & DHL Express, and estimated shipping times can be found here:

 

Standard Shipping Express Shipping 
Germany 2 - 3 days 1 - 2 days

EU* (Mainland)

5 - 7 days 3 - 5 days

Rest of World

10 - 18 days 5 - 7 days

  

International deliveries are experiencing delays due to the current situation.

For deliveries outside of the EU, customs clearance can currently take up to 28 days.

Additional fees (tax, customs, import duties) may be charged. These costs are the responsibility of the customer.

*EU deliveries outside of the mainland may take up to 10 days.

 

RETURNS

We hope you love your new purchase, but we understand that sometimes you might need to return something for a refund or exchange. Items can be returned to us within 14 days of dispatch, as long as our returns policy (right of withdrawal) is followed.

If you received an incorrect or faulty item, please get in touch with us at customercare@knokstore.com so that we can solve the issue.

For all other returns, just print out and complete our Returns Form below, following the instructions. Make sure to include the completed form with your parcel.

Returns Form (English)

Returns Form (German)

Returns Form (Spanish)

At this time we are unable to offer free returns, other than for orders where an incorrect or faulty item was received.

Refunds are typically issued as soon as we receive your return, but due to current limitations and safety precautions, it may take up to 14 days after we receive your item. 

If you have any issues, contact us at customercare@knokstore.com between 10am and 3pm CET.